Frequently asked questions

Find answers to common questions about our products and services. Still stuck? Contact us.

How do I place an order?

Browse products, add items to your cart, and go to checkout. You can check out as a guest or with an account.

What payment methods do you accept?

We accept card payments through Stripe. Your payment details are handled securely by Stripe — we never store your full card number.

How can I track my order?

After placing an order, open it from your account or use the link in your order confirmation email. Guest orders can be viewed with the access link we provide at checkout.

Can I cancel my order?

Unpaid orders can be cancelled from the order page. Once payment is complete, contact us if you need help.

Do you ship internationally?

Shipping options depend on your delivery address at checkout. Enter your address to see available methods and estimated delivery.

How do I create an account?

Use Sign up in the header. You can also register with Google if that option is enabled.

I forgot my password — what now?

Use the password reset flow on the login page. We'll email you a link to choose a new password.

How do I contact support?

Use our contact form and we'll reply by email as soon as we can.

Didn't find your answer?

Send us a message and we'll get back to you.